Forecast 5 Support

Giving You The Support You Need

We're here to help!

Our customers are really important to us and so is giving them the help they need, when they need it!


While we are based in New Zealand, we do have distributors and resellers in Australia and the United Kingdom. This means that no matter where you are based, there is someone available to help.


Included Support
Consulting
Online Training
Knowledge Base
Log A Ticket
Remote Assistance
Included Support

Included Support

To make things easy, the first line of support is covered by your annual subscription. 

This includes assistance with How-To questions, help on system errors, access to the online training videos and the 24/7 Knowledge Base

You also get access to new releases as they are released.

With 98% of support queries being logged and resolved within 24 hours, you know you are receiving first class treatment.
Consulting

Consulting

Leave the hard work to us!

We know how busy you can get, getting swept away with projects and realising too late that you haven't set up your budget in Forecast 5.  Now you're stuck trying to update excel, ultimately spending more time updating than it would have to import the budget to Forecast 5!

Time is precious. Let us do it for you.

Our experienced consultants already know the ins and outs of Forecast 5, meaning that we can get your budget imported faster, leaving you the simple task of updating each month.

Want a more in-depth training for your team?

In addition to our online training course, we are also available for on-site or online training with you and your team to cover any areas you want to focus on specifically or help ensure you know which record types or methods to choose when setting up your budget.

Contact us for help!
Online Training

​Online Training

Our online training is free and available to all users of Forecast 5, powered through Thinkific.


The training takes you through each feature of Forecast 5, including the integrations, entering actuals,
how to use One Touch Reporting, Contract Retentions and more. 


You and your team can access the training at any time as often as you need!

Access Online Training
Knowledge Base

​Knowledge Base

Our Knowledge Base is free and available 24/7 to all users of Forecast 5.

We are constantly updating and adding articles to assist our customers, articles including

Access the KB
Log A Ticket
Remote Assistance

​Remote Assistance

To enable us to help you effectively and efficiently, we use Zoho Assist or Screen Connect to remote access to your PC.
Your support consultant will advise you which area to enter your code.

ConnectWise Remote Session
Click Here